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Refund Policy

At Quintero AutoLocksmith, customer satisfaction is our top priority. We strive to deliver reliable, high-quality locksmith services with professionalism and care.

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Since our payments are made in person upon completion of the service, we do not process automatic refunds through this website. However, we understand that situations may arise where a customer is not fully satisfied, and we are committed to reviewing those cases individually and fairly.

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1. Resolution First

Before considering a refund, we will always work to understand and resolve any issue directly with the customer.

If you are unsatisfied with the service you received, please contact us immediately so we can investigate and offer a solution — whether it be an adjustment, re-service, or other resolution.

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Our goal is to ensure that every client feels confident and supported after our visit.

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2. Requesting a Refund

Refund requests must be submitted directly through our contact information:

Please include the following details in your message:

  • Your full name

  • Date and location of the service

  • Description of the issue and reason for your request

  • Any photos or documentation, if applicable

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Each request will be reviewed carefully within a reasonable time frame, and you will be contacted to discuss next steps.

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3. Eligibility

Refunds may be considered under the following circumstances:

  • A clear service error or incomplete work by Quintero AutoLocksmith

  • Miscommunication or pricing discrepancy verified by our team

  • Agreement by both parties that the service did not meet expectations

Refunds will not be issued for:

  • Pre-existing issues unrelated to the service performed

  • Damage caused by prior third-party work or client interference

  • Situations where the service was completed as agreed

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4. Method of Refund

If a refund is approved, it will be processed in the same form of payment used at the time of service (cash or card).

Refunds are only issued by the company directly, and not through technicians on-site unless authorized.

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5. Contact

For any questions regarding this Refund Policy, please contact us:

Quintero AutoLocksmith
Email: quinterolocksmith@gmail.com
Phone: 929-365-4957
Location: New York, NY

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